Service Protocols

Facilities provides to all campus users access for reporting malfunctions via completion of the work request form on line. Primary requestors are responsible for approving work order requests for their facilities.

The user submits a work request. The request is routed to the Facilities Services Center for approval & distribution. The Facilities Services Center resets the priority or your request. Facilities acknowledges receipt of all online service requests and notifies the building coordinator when a work order number has been assigned to the request and when services are to be completed. Emergency requests do require an online service request to be completed and called in to Facilities ext. 2883 during regular business hours (8 a.m. - 5 p.m., Monday-Friday). After regular business hours, and on weekends and holidays, calls should be made to ext. 2858. Emergencies are defined as "any disaster, unusual occurrence, utility malfunction or equipment failure that presents imminent danger to life and limb or property or the continuation of vital programs which require immediate action."

During the 8-5 Work Week - Action Steps When Requesting Services or Work Request

Step 1 – When a phone call or work request comes in to the Customer Service Unit, a caller will be requested to enter a RAMSupport Facilities work request. 

Step 2 – Facilities work request tickets are assigned by zone. After that is complete the zone supervisor and/or lead determines the ticket request priority.

Step 3 – Once the ticket has been prioritized the work order request is processed to completion and the requestor is notified.

AFTER 5 p.m. and Weekends - Action Steps after 5:00 p.m.

Step 1 – All emergency calls will come THROUGH the boiler room extension 750-2858.

Step 2 – The boiler room will notify the employee “on call” to investigate and fix the problem.

Step 3 - If one worker is unable to fulfill the request, then the on call person will notify his supervisor before calling in additional workers.

Residential Housing after 5:00 pm - Action Steps after 5:00 p.m.

Step 1 – The boiler room receives the housing call for emergency services from Campus Police, and/or housing personnel on the list provided per the Housing Director request only.

Step 2 - The boiler room will notify the employee “on call” to investigate and fix the problem.

Step 3 - If one worker is unable to fulfill the request, then the on call person will notify his supervisor before calling in additional workers.